Career Summary
I use the power of a good team and technology to transform unrealized ideas into real world products that engage and excite customers.
Let's discuss how I can help your business rocket in profitability by leveraging leading edge technology.
Work Experience
Solutions
I provide solutions for executives, from agile consulting, to custom coding, to incident response, to training creation, I can help you get to your vision. I am ethical hacker trained and have previously been part of a Salesforce Partner team.
If you have a business problem, I have the solution.
Achievements:
I've helped businesses of all sizes grow. One client achieved over 33% CAGR (Compound Annual Growth Rate) over 5 years and sold on the strength of the technology that my team and I spearheaded. Other client examples:
- Helped a warehouse client reduce fulfillment staff by half while improving time to ship by using technology aided processes. By freeing staff, they also improved their intake bottleneck.
- Reduced a 6 month backlog to zero for a Law Enforcement agency through incremental efficiencies.
- Implemented more efficient APEX code for a client that allowed them stop running against limits, and thereby increase the reach of their personalized email campaigns.
Skills used:
- Agile Methodologies
- IT Operations
- Microsoft Enterprise
- PowerBI
- Salesforce
- Moodle
Product Owner
Responsible for all customer facing technology, including website, email, and learning management system.
Provided the Executive Team with data-driven analyses and strategic recommendations.
Achievements
As a well respected brand in the collision repair industry, the team at VeriFacts was able to do what larger organizations could not. As part of that team, I did the following:
- As Architect and Product Owner of the all-new VeriFacts Academy, we produced the most e-courses ever in company history and won the contract to host a major vehicle OEM's content.
- Negotiated and collaborated with multiple outside information providers and services to define and create custom APIs including Agero, Enterprise, CCC, and Mitchell.
- Deployed an Apple Enterprise App, a public Apple Appstore App, a Google Play App, and multiple bespoke SaaS (Software-as-a-Service) webapps for Fortune 500 brands including Ford and General Motors.
Skills used:
- Custom LAMP Web App
- iOS app deployment
- Android app deployment
- Microsoft Exchange
- Azure DevOps
- Microsoft Excel
- Amazon AWS Deployment
- Articulate 360
Lead (Manager), Parades and Show Support
Responsible for the safe performance of over 100 artists and support personnel.
Collaborated to create the first training manual for the private members only dining experience, and collaborated on other training manuals for varied roles.
Skills used:
- Guest Relations
- Management
- Training Development
Veteran (Honorably Discharged)
Skills used:
- Teamwork
- Performance under pressure
- Adaptability
Education
PMI-Agile Certified Practitioner
Recognized by Project Management Institute for knowledge of agile principles and skill with agile techniques.
Skills demonstrated:
- Agile Methodologies
- Project Management
- Lean
- Scrum
- Extreme Programming (XP)
- Kanban
- Test-Driven Development
BSc, International Business and Marketing
Completed undergraduate course of study in statistics heavy marketing (one of only two BScs available in the Business College at the time of my graduation) and International Business.
Achievements
Through student leadership positions, I was able to help many clubs get started and grow.
- Voting member of the United Business Student's Senate
- Certificate from North China University of Technology for completion of study abroad
- Multiple Honor Roll quarters
Skills demonstrated:
- International Business
- Marketing
- Big Data
- Business Intelligence
- Leadership
Skills & Tools
Expert
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Agile Methodologies
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Microsoft Excel
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Cloud Based/BYOD Business Infrastructure/ERPMicrosoft Enterprise Administration, Microsoft Outlook Global Administration, Meraki MDM
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Guest RelationsCustomer Service
Advanced
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Data VisualizationMicrosoft Power BI
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Project Management toolsMicrosoft Azure DevOps, Asana, ClickUp, Redmine
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Mobile App DeploymentApple Developer and Enterprise Developer, Google Play Console for Developers
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Mergers and AcquisitionsDatasite
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Cloud Security
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CRM/Customer Relationship ManagementSalesforce.com
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E-commerce Online Billing and PCI ComplianceStripe, Forte, Elavon
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Custom API planning and integrationSwagger
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LMS/Learning Management SystemMoodle, Articulate, Articulate 360
Professional
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Office toolsMicrosoft Word, Microsoft PowerPoint
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Graphic DesignAdobe Photoshop, Affinity Designer, GNU Image Manipulation Program
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Video Editing and ProductionVEGAS, Camtasia, PowerDirector
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Back-end systemsAmazon Web Services, Linux Administration
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Additive ManufacturingFDM, Resin, and Laser Sinter 3D printing
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Contract Review
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Vendor Selection
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RFP/RFQ Response
Awards
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Disney College Program "Ducktorate"Awarded for going above and beyond the requirements for graduating from the Disney College Program. At the time of my award, less than 10% of College Program participants were eligible.
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VeriFacts MVP 2018Voted most valuable, by all VeriFacts teammates. Awarded for my commitment to help.
Presentations
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Repairing Electric VehiclesAn introductory e-course covering Electric Vehicle Repairs. Available exclusively to VeriFacts VeriFied Quality (VQ) facilities. Originally created in Articulate and self-hosted in a customized Moodle instance.
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Fix it Right - Automechanika Chicago 2015A presentation advocating for the adoption of objective standards of repair. It detailed the benefits of ongoing measurement and training for Kaizen (continuous improvement).